Stay with me, this might explain and offer a fix. Here at AgencyFinder.com we use our own mail server for Flash Reports and group email intended for our registered agency contacts. We don’t use services like MailChimp or ConstantContact because we don’t want their Opt Out feature to remove a critical agency contact. Even in our emails, an incorrect Opt Out request can end up taking the agency off-line. Read our Opt Out instructions below for details.

For years our incoming mail came in through Earthlink. They proved to have an aggressive filter that seldom grabbed anything we needed to see. Your agency should want to see all non-malicious email that arrives so you can pick and choose. After all, we’re both wanting to engage anyone looking to hire an agency. In  our case, we’re also on the lookout for agencies wanting to enroll for new business.

Six months ago, we experienced a change. Email from my ISP Webmaster wasn’t getting through to me. When he asked why I hadn’t been answering, I went looking. Not in my computer’s Outlook Junk folder, but I did find his messages in the early upstream Earthlink web-mail folder. To make a very long story short, EarthLink had hired a new aggressive third-party service to screen and filter their incoming mail. And I was told in no uncertain terms that they couldn’t and wouldn’t do anything on our behalf. My Webmaster tells me all the carriers have tightened up considerably in response to bogus COVID-related traffic. And all that takes place well prior to whatever filters you have set locally, including your White Lists. So for incoming mail we switched to Gmail with good results.

But there’s more. In our recent group emails, we’re seeing evidence of increased blocking by Outlook. Bounced email example: “Outlook blocked access to the following potentially unsafe attachment.” All I did was use a semi-colon in the subject line. If you knew all this already, great. If not, hope it helped!

Note Example: To remove only yourself from AgencyFinder, Opt Out here. To remove your agency from any future invitations, you must be a C-Level Officer. Type REMOVE in the subject line and reply.

Why this is the Right Time to Hire a New or Replacement Ad Agency and Others

Is your current agency or in-house group providing creative and tactical ideas for developing relevant online content during these COVID-19 and country-wide rioting disruptions in business? Are they thinking about how to use this time to help you creatively drive engagement, traffic or calls to your business? If your business has lost internal marketing support is your agency stepping up to fill in those gaps? Regardless of the challenges we all face, there are ways to continue to market and promote a brand. Finding the right PR, digital or marketing agency can transform these challenges into opportunities.

COVID-19 has given us time to think. If you have anything to do with marketing, this disruption is likely causing a lot of indecision. Hiring a marketing, digital or PR partner is about identifying the right agency and talent that understands your industry and how to mitigate the uncertainty of the pandemic. They must have a firm understanding of what it takes to continue building brand awareness and sales. If you have an agency or in-house department that is not pulling their weight, use this time wisely to consider searching for a new partner.

Your Criteria
There’s the temptation to search for an agency “type.” As in digital, experiential, direct, integrated, public relations and so on. Don’t start with type. Start with experience. Does this agency have relevant experience in your industry, do they understand the nuances and personalities of the people you are targeting? Do they have the right type of talent, experience and background that brings fresh thinking? are they equipped to work remotely with your company and team to turn projects around on budget and deadline? Are they willing to share meaningful insights that can help accelerate the growth of your brand?  Are they the right size, fit, responsive and willing to do what it takes to ensure the seamless execution and implementation of any marketing challenging?

Your Search
In the final analysis, many options exist for identifying a new marketing partner. Many of which are impersonal and lack the insights, details and information necessary to make a good decision. For over 20 years we’ve been connecting marketers and advertisers with agencies and agencies with new clients. We provide an elegantly, curated, powerful, complimentary and efficient, platform to identify and evaluate agencies. The combination of an on-board search engine and extensive agency-produced profiles allows for identifying and targeting the most appropriate candidates.

So is it the right time to find a new marketing partner? See for yourself. There may be the perfect agency just waiting to help through these uncertain times. And the recent turn of events that lead to rioting has added another unheard of challenge. You have nothing to lose and you may be surprised at what you’ll find.

How about it; do you find the pre-COVID commercials showing life as it was a sometimes irritating, annoying reminder we can’t live that way today? Spots showing large gatherings at backyard barbeques; youngsters sitting close on the beach for a beer and bonfire, we’re not there yet. Some brands do show masks and distancing, even voicing the need to take it slow. But most have not.

Understandably no brand wants to bear the messaging burden alone, so how about… would it make sense for the 4A’s, ANA, and the many other agency associations to come together to create PSA’s to address the situation? With positive, upbeat messaging guiding people to a clear path. There’s been nothing like that yet. Corporate and agency cash reserves and personal savings only go so far. Everyone has a stake in that game and it needs to be played. You can play your part beginning here.

Why in the world would you embark on an agency search at a time like this when you’re busy keeping 6 feet distant and washing your hands? We’ve all been holding our breath, waiting for this Corona virus to pass. We’ve been asked to wait, to shelter-in-place to see if we could slow the transmission and contagion of this “silent killer.” And for the majority, we’re all working from home or an empty office.

As they say, these are trying times. Opinions will vary, but we’ve had a chance to witness how our agencies hold up under great duress.  We’ve been the receptor of their plans for now and when the silent killer is gone. President Trump postulates the economy will vault back, maybe even better than it was. Under the circumstance, what advice has your agency, be it advertising, digital or public relations offered in the way of suggested strategy and action for that time?

If your agency came forth with definitive suggestions, with actions to stay the course, great! However, if their inaction or failure to lead is the straw that broke the camel’s back (a pre-Corona expression), you may have decided it’s time for a replacement agency.

You’re right, this isn’t the time for extensive travel, and high-touch, kum ba yah gatherings and presentations. But it’s the perfect time to begin identifying your agency candidates. So begin by identifying those in your organization who should play a role in the process. Solicit their thoughts for attributes, characteristics, personalities and then compile that information. Specifically, what category experience should they have? In your vertical or aligned others? What about services, location, size, years in business or memberships? And in case you haven’t encountered it or given it pause, what about conflicting accounts?

Now take your finished list and go looking. Google is too imprecise so don’t be tempted unless you’re prepared to do tons of work. Better to go to those that have already done the heavy lifting. At your command you have “directories” and “database services.” With directories, think “Yellow Pages.” Data ordered primarily by alpha and location. You navigate as you see fit. Database services utilize on-board search engines that you use to specify, then discover who in their database satisfies your criteria. Some will even handle the challenging task of preparing and sending invitations. A few popular directories include Agency Spotter, Ad Forum and Clutch. Agency Match and our AgencyFinder are databases and somewhat lonely in that regard.

Final point being – now is the perfect time to begin your agency search if that’s what you believe is needed.

by Blair Enns @  www.winwithoutpitching.com   (Chuck says – from time to time I want to share what other business development pros have to say)

I spent the early part of my consulting practice advising you on using classic selling techniques to help overcome objections raised by the prospect in the buy-sell cycle. Over time it became clear that rather than trying to overcome these objections, you should be raising them for the prospect to overcome. I wrote about this idea of racing to object in the August, 2006 issue of the Win Without Pitching Newsletter, titled Creating Objections. This month I go deeper into this subject by exploring the five most common objections that you should arm yourself with, for use early in the buying cycle as a means of quickly shifting the power from buyer to seller.

Anytime you sense there might not be a perfect fit between the offering or ability of your firm and the needs and means of the prospect, you want to raise the objection before the prospect does. As I’ve written in this space previously, the dynamics of objections are such that if the prospect raises them, it is incumbent on you to deal with them, but the opposite is equally true. You will demonstrate an expert’s selectivity if you raise the concern first. If the objection is significant to the point that the prospect would be better served by another firm then you are not going to disguise this over a long sales cycle, so it is in the interest of both parties to deal with this early, before extensive resources are wasted. If the objection is less onerous, or if the prospect sees a route around it, he will help you deal with the objection, provided you give him the opportunity.

While it is in your interest to address any objection that you sense, there are five main objections that you should be prepared to drop on the prospect at any time. Let’s explore them, the language around them and some situations when you might employ them.

Objection #1: Money
Money, or price, being the most common objection, is the first one you should be prepared to raise. Some prospects simply will not be able to afford you. Some will come to you with engagements too small worth considering. And others simply need to know that there is a minimum price of entry to get onto your client roster. Be sure to raise this objection as soon as you sense it. Contrary to what some believe, it is never too early to talk money in a business setting.

The Language

An annual minimum level of engagement is a good place to broach the subject of money. (I addressed the math that allows you to arrive at your firm’s minimum in the January, 2008 issue, Business Development Planning.) Raise the issue of your minimum as soon as need or opportunity is identified. In its simplest form the objection sounds like, ‘Before we go too far I should tell you that we have a minimum level of engagement of $xxx in fees.’

You can follow up with, ‘Does the engagement we are discussing meet this minimum?’ Or, just silence. Silence is a powerful conversational tool. Like nature, the average person abhors a vacuum and will attempt to fill it. If you can resist filling the pregnant pause, the prospect will fill it for you, often by overcoming the objection or by beginning to close the gap between positions that the objection represents.

You might hear, ‘Yes, we’re prepared to spend that much.’ Or conversely, the prospect might respond with, ‘Oh – we can only afford a fraction of that amount.’ In either case the next steps are obvious; one is a sign to proceed and the other a sign to send the prospect on his way.

Between these extremes lies interesting middle ground where the prospect might consider adding more work to the engagement to meet your minimum. You will also uncover situations where the budget does not meet your stated minimum but might be healthy enough to merit consideration, given your capacity and ability to command a good profit margin on the engagement. In this last example be sure to keep the objection in place while you resume conducting your due diligence. If you do remove the objection, make sure it is the last thing you do before you close.

Objection #2: Project Work
In last month’s issue I discussed the idea that you should not be pursuing project work. When it does come to you, begin by raising the objection that you are not in the project business, then see what happens from there. By project, I mean short-term tactical engagements of any kind. Substitute brochure, website, or whatever tactical piece being discussed for the word project.

The Language

If a prospect calls to discuss a brochure assignment then you would respond accordingly: ‘We’re not in the brochure business.’

Then follow-up your objection with your reassurance statement – a description of the business you are in. In our brochure example you might proceed with, ‘We’re in the business of developing entire visual branding platforms.’ Then further explain, ‘We often do brochures and other sales collateral as part of that larger engagement, but if you are just looking for a brochure, ours is probably not the firm for you.’

Now the power begins to shift as you raise the initial objection, stopping the prospect at the gate. Continue by probing for a higher value, higher margin opportunity that will determine if you let the prospect through the gate or turn them back.

‘Before I say no let me ask, is this brochure part of a larger initiative?’

If you remember from the January, 2008 issue (Business Development Planning) in which I discussed your business development goals for the year, you do not build a lucrative practice by adding many small projects, but by carefully managing a small stable of high quality clients who engage you at a more strategic level. If the opportunity at hand is nothing more than a small project that would position you as the small project firm, then demonstrate an expert’s selectivity by sending the prospect packing, thereby preserving your positioning as an expert firm and preserving any future business opportunity.

Objection #3: Request for Proposal
The formal document called a Request for Proposal (RFP) is a sure sign of a bureaucratic selection process designed to bring the illusion of objectivity and transparency to the process. Be prepared at all times to whack this one down as soon as you get a hint of it. The language is straight-forward.

The Language

‘We don’t typically respond to RFPs.’

Alternatives include a stronger, ‘It’s our policy that we do not respond to RFPs,’ or the more fluid and playful, ‘We’re not in the proposal-writing business.’

With every objection you raise, you reserve the right to remove it. You are simply reversing the typical dynamics in the buy-sell cycle, asking the prospect if he will address the objections for you. His willingness to bend is an indication of the extent to which he recognizes and values your expertise, and an indication of the control he will give you in the buy-sell cycle. From time to time it may make sense to remove these objections (again, only right before you close) but you keep them in place as long as possible as a means of getting and leveraging power.

Again, in this example you can follow-up your objection with silence, or you can proceed right to, ‘Before I say no, let me ask you a few questions.’ If the prospect is willing to dismiss you at the first sign of the objection, then that is an indication that he sees many alternatives to hiring your firm. You therefore you have no power in the buy-sell cycle, which means no power once engaged. With few exceptions, this is not an opportunity worth pursuing.

Objection #4: Free Thinking
Free thinking, whether in the form of a formal speculative creative pitch or just uncompensated strategic guidance offered in the buy-sell cycle, is a danger zone that you want to avoid. Any client worth having will respect the fact that you do not give your highest value product away for free. As soon as you get a sniff of a request to part with free ideas or advice, draw the line by raising the objection in strongest possible terms.

The Language

‘It’s our policy that we do not begin to part with our thinking before we are engaged.’

As I’ve written previously, prefacing your objection with the words ‘It’s our policy,’ goes a long way to melting resistance. Other means of saying this include, ‘We don’t begin to solve our clients’ problems before we are engaged.’

There is a line that separates proving your ability to solve the prospect’s problem from actually beginning to solve it. When the prospect invites you to step over the line, simply point out the fact that the line is there. ‘I understand why you would ask us to come to you with some ideas – you’re simply looking for assurances that ours is the right firm for the job. But we would have to send you a contract and an invoice before we began working on the engagement. Keep your money for now, and let’s explore other ways we might determine if this is a good fit.’

In my own practice every once in a while I will cross the line and offer insight into the prospect’s situation – usually a form of diagnosing challenges rather than prescribing solutions, but before I do I will point out: A) the line exists, B) I’m going to step over it, breaking one of my own rules, and then C) watch me quickly retreat back over the line once I’ve made my point (and demonstrated my expertise.) It’s a playful approach that demonstrates a willingness on the part of the seller to work with the buyer while generating an understanding of exactly where the line is. Once you describe the line, the prospect will usually not ask you to cross it again.

Objection #5: Fit
The objection of poor fit is a broad one that can cover many situations. You would use it after diligently qualifying the prospect and determining that they cannot afford you. You would use it when the prospect’s needs are clearly outside of your area of expertise. You would also raise the fit objection with an unsophisticated prospect who doesn’t seem to recognize and value your expertise.

Determining a fit is almost always your objective in each and every business development interaction, and this objective should usually be stated aloud: ‘Our objective is to see if there’s a suitable enough fit between your need and our area of expertise to merit taking a next step together.’ Positioning yourself as an expert requires the demonstration of selectivity that a meaningful exploration of fit implies. If you suspect there is not a fit, say so and see how the prospect responds.

The Language

‘I don’t think there’s a fit here,’ is the straight-forward approach. Also try, ‘I think you might be better served by another firm.’ Feel free to suggest some options, pointing out where your firm differs from those you are suggesting.

In situations where a highly-coveted prospect begins discussing an enviable, lucrative engagement that is outside of your area of expertise – something you’ve never done before – then you should raise the objection. ‘While you’re talking about something that we would be excited to work on, you need to know that we’ve never undertaken this exact type of engagement before.’ If this is going to be an issue, then have it be an issue early and not late. Objections are your friends when you raise them early, and they are your enemies when the prospect raises them late. You build credibility by raising the objection and allowing the prospect to tell you how meaningful it is. If he sees your expertise as closely translating to the assignment at hand he may reply with, ‘Is there any way you could bring in some outside expertise to help you?’ Or, ‘I’m not worried. Based on your related experience I think you could do this.’

Your response might be, ‘Absolutely – we’re not worried about our ability to do this, but I wanted to be upfront with you about our experience.’ You are better off raising the objection for the prospect to address then you are pretending it does not exist and trying to close with the elephant in the room that nobody is discussing.

Summing Up
Expert firms drive the engagement. Order-taker firms let the client drive. If you want to drive like an expert once engaged then you need to begin to take control in the buy-sell cycle, before you are engaged. Taking control begins with raising objections to the common concerns outlined above. Look for the signs that the concern exists then raise the objection as soon as possible. From there, sit back and enjoy the awkward silence while you watch to see if the prospect overcomes the objection, or if he smacks into it and runs away.

To badly mangle an old adage, if you want the engagement bad enough, whack it hard. If it comes back, it’s yours (and you will be properly positioned as the expert); if it doesn’t, it was never meant to be.

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